Here at A-1 American we know what it takes for our business to be successful and that is Priority Customer Service. A large part of that is keeping happy, satisfied customers. How do we do this? By making sure that every one of our employees understands that customer service is a priority for our company. Starting from the main person in charge and trickling down to every single employee that we have on staff. We’d like to share some tips on ways to make sure that your company is known for its excellent customer service practices.
Empower Employees to Offer Best Possible Service
When your employees feel empowered to provide the best service then they understand how important service quality is to your business. Your employees should rarely if ever tell a customer that they cannot meet there needs as this is one of the biggest mistakes you can make when dealing with customer service. Even if the answer to a customer’s request must be a NO service reps should be prepared with all sorts of alternatives that meet the needs while remaining within the parameters of your companies policy. If one of the employees doesn’t know the answer to a customers question, or doesn’t understand who to deal with them he should know exactly where to go to get the question answered in a timely manner.
Recognize Efforts
If customer service is to be a priority for your business, then excellent service efforts must be recognized. There are many different ways to recognize outstanding service within your company, you can present awards and recognition at staff meetings or hold holiday parties or even friendly contests among the service team. Any amount of work deserves a bit of recognition every once and a while and any type of award will work. You could have cash bonuses or just a plaque to hang up in the hallway. It’s been said that when employees know their efforts are being noticed then they will be more likely to give the best that they can every single day. This really counts when your dealing with customer service.
Identify Customer Expectations
Providing and maintaining excellent customer service means meeting the customers expectations. You cannot be successful at this task until you understand what those expectations are, so determine what your customers want from your business. The best way to do this is to ask them with a simple customer feedback card or survey. Another way is to make customer service calls after the work has been accomplished. Using this process you can identify expectations and then develop a service philosophy that will meet them and ensure that everyone is left a satisfied customer.
Keep Service at the Forefront
Companies understand that in order to make sure your employees are focusing on customer service, everyone in the organization has to focus on it as well. From the owner to every single person hired needs to understand that keeping customer service at the forefront is very important. You should mount your service philosophy on the wall where all employees can see it and be reminded daily of the commitment made together as a company.
Link Customer Service to Your Bottom Line
Last but not least, make sure employees understand the important of high quality service by linking customer service to your bottom line. Usually happy customers are the ones that will most likely return to your business and sometimes even refer other people to your services. They will purchase more products and tell their friends and family about your company. So if you can use some type of chart with numeric values to show the direct correlation between customer satisfaction and your bottom line.
Customer Service is a very important part of our job here at A-1 American. We believe that our customers are our most vital asset and we believe that every business should adapt this same philosophy. Without our customers, we would not be able to serve Hampton Roads the way we do and we understand that when we satisfy our customers, they will continue to do business with us.
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A-1 American is one of the top Hampton Roads companies providing air conditioning, heating and plumbing services like Furnace Repair Services for homes and businesses in the Hampton Roads Virginia cities of Virginia Beach, Chesapeake, Norfolk, Portsmouth, Suffolk, Newport News and Hampton and north into Williamsburg. A-1 American provides emergency service and repair, 24 hours a day, 7 days a week, including weekends and holidays. A-1 American charges by the job, not by the hour. A-1 American prides itself on immediate response, punctuality, courtesy and customer satisfaction. Call us today at 757-425-2400
