One of the most important things to ensure that your warranty conditions are going to be complied with would be to write a readable warranty. Here at A-1 America we understand how important it is that your customers understand everything that your company is offering them, all the different ways that your protecting their hard earned money when it comes to dealing with your service. Below we’ve provided a very comprehensive and helpful guide to assist you with everything that you’ll have to deal with when trying to write a readable warranty.
A well written and readable warranty has various purposes. The first is to clearly define what rights the customers have and what your obligations are as a company. The second purpose for a well written warranty is for it to be an effective way to sell the product and or various products that your company provides. Without a clearly stated and thought out tool for selling your product outlined in the warranty, it will not be properly effective. Having a clearly stated way of selling your product could also be a way to attract customers to your product. The third purpose in creating well thought out warranty is a clear way to explain to the customer what to do if a problem occurred with your product. Having this effective tool included in your warranty will allow you to provide immediate service to your customers needs.
There are a few things that an effective warranty must include. Here are a few questions that must must be answered in your warranty.
1. What does the warranty cover?
Your warranty must include which aspect of the product it covers. It must also clearly explain what kind of problems your company will cover. It is also very helpful to include the kind of incidents that are not covered. Being clear on this information will lower the chances of customers taking legal action against you.
2. How can the customer access the warranty service?
Letting your customers know how they can obtain the services that are explained in the warranty are very important. It is important because if the customers does not know how to access the services of the warranty, then the services will be completely ineffective.
3. What is the time period of the coverage?
The customer must be aware of exactly how long the warranty coverage is. A good way to avoid the customer taking any type of legal action for any infraction would be to inform them on exactly how long the coverage is.
4. Is the warranty going to be affected by state law in any way?
Being aware of the state law in relation to the terms and conditions of your warranty are very important. You must make sure that the details of your warranty does not in any way interfere with state laws.
5. How will you go about fixing incidents with the customer?
The way that you go about solving problems that arise with you and the customer is very important. It is important because if you don’t already have a clearly stated way to solve problems, then when they arise you will not be equipped with the tools to fix the issues.
6. Are there conditions and limitations that must be included?
You must make sure that if there are any specific limitations or conditions that they are included in the warranty. If they are not included in the warranty then it could be argued that they are void.
An equally important part of having an effective warranty is knowing what not to include. Here is a couple of things that your warranty should not include.
1. Promotional Statements and Material
Your warranty should not include promotional material and or statements. The reason for this is because, extra information that is not about the details of the warranty, could cause your customer to be unclear on the contents of your actual warranty. So, to save your customer from confusion, just stick to providing information strictly about your warranty.
2. Other Information that is not about the warranty
Any information that does not have anything to do with your warranty or its conditions, should not be included in the warranty. Having unnecessary information in your warranty terms and conditions could confuse your customer and cause them to not fully understand the terms and conditions.
Other Tips
Limited or Full Warranty
You have to be clear on whether your warranty is limited or full. If you have a full warranty, that means that you are in compliance with a few things. The first is that your warranty is available to anyone who has purchased your product during the duration of the warranty, free of charge. The second is that if there is a malfunction with the product, the customer is able to choose between a replacement or a full refund. The third way to tell if your warranty is limited or full is that in your warranty it will say that the contents of the warranty are available to customers without any type of registration card. The last way is to provide an unlimited amount of warranties within the duration.
If your warranty does not include any one of these, then that means that it is considered a limited warranty.
Headings are Useful
Providing headings in your warranty will make it easier for customers to decipher the contents of your warranty. Without useful headings, it is much more difficult to navigate through the conditions and terms of your warranty.
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If you find yourself in need plumbing, heating or air conditioning repair services, A-1 American Services can help. We provide repair and installation services to homes and businesses in the Hampton Roads cities of Virginia Beach, Chesapeake, Norfolk, Portsmouth, Suffolk, Newport News and Hampton and north into Williamsburg. A-1 American provides emergency service and repair, 24 hours a day, 7 days a week, including weekends and holidays. A-1 American charges by the job, not by the hour. A-1 American prides itself on immediate response, punctuality, courtesy and customer satisfaction. Call today 757-425-2400
